Shipping policy
Last updated: July 30, 2026
1. General
This Shipping Policy describes the terms and conditions governing the preparation, shipment, tracking, and delivery of orders placed with Official Starter Packs™ ("OSP™").
By placing an order through our Website, you agree to the terms set out in this Policy.
2. Shipping Destinations
Official Starter Packs™ currently ships its Products to the destinations available during the checkout process on our Website.
Available countries and regions may be changed at any time without prior notice.
If your destination is not available at checkout, please contact us before placing your Order.
3. Production Times
All Custom Products are made to order based on the information and files provided by the Customer.
The production times displayed on our Website are estimates only and may vary due to factors including:
- order volume;
- project complexity;
- the number of revision requests;
- Customer approval delays;
- peak production periods;
- public holidays;
- supplier lead times;
- or any circumstances beyond our reasonable control.
4. Shipping and Delivery Times
Once your Order has been completed, it will be shipped via Canada Post with tracking, using the shipping method selected on our Website at the time of purchase.
Delivery times are estimates provided by Canada Post and may vary depending on:
- destination;
- weather conditions;
- peak shipping periods at Canada Post;
- customs clearance, where applicable;
- or any other circumstances beyond our reasonable control.
Official Starter Packs™ does not guarantee any specific delivery date and shall not be liable for delays caused by the carrier.
5. Shipping Fees
Shipping fees are calculated automatically at checkout based on the delivery destination and the applicable shipping rates.
The shipping charges displayed before your Order is confirmed are the fees that apply to your purchase.
6. Order Tracking
All Orders shipped by Official Starter Packs™ include a Canada Post tracking number.
Once your Order has been shipped, you will receive a confirmation email containing your tracking number so you can track your shipment directly through Canada Post.
7. Shipping Address
The Customer is responsible for providing a complete, accurate, and up-to-date shipping address.
Official Starter Packs™ shall not be liable for delays, losses, additional charges, or failed deliveries resulting from an incorrect, incomplete, or inaccurate shipping address.
If a package is returned to us because of an incorrect address or because it was not claimed, the Customer will be responsible for any reshipping costs.
8. Lost or Damaged Packages
If your package appears to be lost, unusually delayed, or arrives damaged, please contact us as soon as possible.
Official Starter Packs™ will work with Canada Post to initiate an investigation, where appropriate, and determine the appropriate course of action.
Depending on the circumstances, we may:
- reship the Order;
- replace the Product;
- offer another reasonable solution.
9. Customs Duties, Taxes, and Import Fees
Orders shipped outside Canada may be subject to customs duties, import taxes, or other fees imposed by the destination country's authorities.
These charges are the sole responsibility of the Customer unless otherwise stated at the time of purchase.
Official Starter Packs™ has no control over these charges and cannot guarantee their amount.
10. Force Majeure
Official Starter Packs™ shall not be liable for any delay in production or delivery resulting from, including but not limited to:
- natural disasters;
- fire;
- computer system failures;
- transportation service interruptions;
- strikes;
- government actions;
- armed conflicts;
- pandemics;
- or any other event beyond our reasonable control.
11. Transfer of Risk
The risk of loss or damage transfers to the Customer when the Order is delivered to Canada Post, subject to any mandatory provisions of applicable law.
12. Contact Us
If you have any questions regarding this Shipping Policy, please contact us.
Official Starter Packs™