Privacy policy
Last updated: July 29, 2026
Official Starter Packs™ ("OSP™") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as our customer, with a personalized shopping experience (the "Services"). Official Starter Packs™ is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or another transaction, or otherwise communicate with us.
In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include information that has been collected anonymously or has been de-identified so that it can no longer reasonably identify you.
Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact Information
Including:
- your name;
- billing address;
- shipping address;
- telephone number;
- email address.
Financial Information
Including:
- credit card numbers;
- debit card numbers;
- bank account information;
- payment card information;
- payment method;
- payment confirmation;
- transaction details;
- and other payment-related information.
Account Information
Including:
- username;
- password;
- security questions;
- preferences;
- account settings.
Transaction Information
Including:
- products viewed;
- products added to your cart;
- wishlist items;
- purchases;
- returns;
- exchanges;
- cancellations;
- previous transactions.
Communications With Us
Including any information you provide when communicating with us, such as customer service inquiries.
Device Information
Including information about:
- your device;
- browser;
- network connection;
- IP address;
- and other unique identifiers.
Usage Information
Including information regarding your interaction with the Services, including how and when you access or use the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
Including when you:
- create an account;
- access or use the Services;
- communicate with us;
- or otherwise provide us with personal information.
Automatically Through the Services
Including information collected from your device while you use our products or Services or visit our Website, including through cookies and similar technologies.
From Our Service Providers
Including where they collect or process personal information on our behalf or assist us in operating certain technologies.
From Our Business Partners or Other Third Parties
We may also receive personal information from business partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or use our Services, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide you with our Services, including to:
- perform our contract with you;
- process your payments;
- fulfill your orders;
- remember your preferences and items of interest;
- send account-related notifications;
- process purchases, returns, exchanges, and other transactions;
- create, maintain, and manage your account;
- arrange shipping;
- facilitate returns and exchanges;
- enable you to post reviews;
- provide you with a personalized shopping experience, including recommending products based on your purchases or interests.
This may include using your personal information to improve and tailor our Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including to:
- send marketing, promotional, or advertising communications by email, SMS, or postal mail;
- display advertisements for products or services on our Website or on third-party websites;
- personalize advertisements based on products you have viewed, purchased, or added to your cart, as well as your interactions with our Services.
Security and Fraud Prevention
We use your personal information to:
- authenticate your account;
- provide a secure shopping and checkout experience;
- detect, investigate, and prevent fraudulent, illegal, harmful, or malicious activity;
- protect public safety;
- safeguard our Services.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
We strongly recommend that you do not share your username, password, or any other login credentials with anyone.
Communicating With You
We use your personal information to:
- provide customer support;
- respond to your inquiries;
- communicate regarding your orders;
- maintain our business relationship with you.
Legal Reasons
We may use your personal information to:
- comply with applicable laws and regulations;
- respond to valid legal requests from courts, law enforcement agencies, or governmental authorities;
- investigate or participate in legal proceedings;
- enforce our Terms of Service or other policies;
- investigate suspected violations of our policies.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy.
These circumstances may include disclosure:
With Shopify, Service Providers, and Other Third Parties
We may share personal information with Shopify and with third-party service providers acting on our behalf, including providers of:
- information technology services;
- payment processing;
- data analytics;
- customer support;
- cloud storage;
- manufacturing;
- fulfillment;
- shipping.
With Business and Marketing Partners
We may share personal information with business or marketing partners in order to provide marketing services and personalized advertising.
For example, Shopify may assist us in delivering personalized advertising through third-party services based on your interactions with our Website, other merchants, or Shopify.
These third parties process your personal information in accordance with their own privacy policies.
Depending on your place of residence, you may have the right to request that your personal information not be shared for targeted advertising purposes.
At Your Direction
We may disclose personal information when you request or authorize us to do so, including:
- to ship products to you;
- when using social media widgets;
- when using third-party login integrations;
- or in any other situation where you instruct us to share your information.
Within Our Corporate Group
We may disclose personal information to our affiliates or other companies within our corporate group.
Business Transactions and Legal Requirements
We may disclose personal information:
- in connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets;
- to comply with legal obligations;
- in response to subpoenas, search warrants, court orders, or similar legal requests;
- to enforce our Terms of Service or policies;
- to protect the Services, our rights, the rights of our users, or the rights of third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them.
Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located outside your country of residence, for the purpose of providing and improving the Services.
In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our Store, other merchants, and Shopify.
To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your privacy rights relating to such processing.
To learn more about how Shopify uses your personal information and the rights available to you, please consult the Shopify Consumer Privacy Policy.
Depending on your place of residence, you may also exercise certain privacy rights through Shopify's Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by Official Starter Packs™, we encourage you to review their privacy policies, security practices, and terms of use.
Official Starter Packs™ does not guarantee and is not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party website.
Information you choose to share in public or semi-public areas, including through third-party social media platforms, may be visible to other users without restriction.
The inclusion of third-party links does not constitute an endorsement of those websites, their owners, or their operators unless expressly stated.
Children's Data
The Services are not intended for children.
We do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.
If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the information provided below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as those terms are defined under applicable law) the personal information of individuals under sixteen (16) years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or completely secure.
Accordingly, we cannot guarantee the absolute security of your personal information.
In addition, information transmitted over the Internet may not always be secure during transmission.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain your personal information only for as long as reasonably necessary to:
- manage your account;
- provide the Services;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements and policies;
- or for other legitimate business purposes.
Your Rights and Choices
Depending on your place of residence, you may have some or all of the following rights regarding your personal information, subject to applicable law.
These rights are not absolute and may be subject to exceptions.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Deletion
You may have the right to request that we delete the personal information we hold about you.
Right to Rectification
You may have the right to request that inaccurate personal information be corrected.
Right to Data Portability
You may have the right to receive a copy of your personal information and, in certain circumstances, request that it be transferred to another organization.
Marketing Preferences
We may send you promotional emails.
You may unsubscribe at any time by using the unsubscribe link included in our emails.
Even if you opt out of promotional communications, we may still send you non-promotional messages relating to your account, your orders, or the Services.
You may exercise these rights through the mechanisms provided within the Services or by contacting us using the contact information provided below.
To learn more about Shopify's use of your personal information and your available privacy rights, please refer to the Shopify Consumer Privacy Policy.
We will not discriminate against you for exercising any of your privacy rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
Where permitted by law, you may appoint an authorized representative to exercise your privacy rights on your behalf.
Before processing such a request, we may require proof of authorization and may ask you to verify your identity directly.
We will respond to your request within the timeframes required by applicable law.
Complaints
If you wish to file a complaint regarding our processing of your personal information, please contact us using the contact information provided below.
Depending on your place of residence, you may have the right to appeal our decision by contacting us or by filing a complaint with the competent data protection authority in your jurisdiction.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area ("EEA") or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or, where applicable, equivalent transfer mechanisms approved under United Kingdom law, unless the transfer is made to a country recognized as providing an adequate level of data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.
Any revised version will be posted on this Website, the "Last updated" date will be revised accordingly, and any required notice will be provided in accordance with applicable law.
Special Provisions Applicable to Official Starter Packs™
As part of our customization Services, Official Starter Packs™ may collect additional information and files necessary to create personalized Products.
This information may include:
- photographs;
- images;
- illustrations;
- logos;
- text;
- names or nicknames;
- descriptions;
- artistic preferences;
- digital files submitted by the Customer.
This information is used exclusively to:
- design and personalize your Official Starter Packs™;
- produce and deliver your Order;
- communicate with you regarding your Order;
- perform corrections or revisions, where applicable;
- provide after-sales support;
- comply with our legal obligations.
The Customer remains solely responsible for the files and information submitted to Official Starter Packs™ and confirms that they possess all necessary rights to authorize their use.
Submitted files are never sold to third parties.
However, they may be shared with our technical partners or service providers only when necessary for:
- production;
- printing;
- shipping;
- or the operation of our Services.
Uploaded files may be retained for a reasonable period to facilitate:
- reprints;
- replacements;
- after-sales service requests;
- compliance with legal obligations.
After that period, such files may be deleted in accordance with our internal data retention practices.
Where certain stages of the creative process involve artificial intelligence technologies, the information provided is used solely for the purpose of producing the requested Custom Product.
The use of these technologies is governed by our Artificial Intelligence Usage Policy.
Contact
If you have any questions about our privacy practices, this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us: